Support

What do you need to know? We are here to help!

We’ll try our best to the answer you asap

Direct all platform support queries
and partnership / advertising opportunities to Sonia...

0410017622
hello@atthegardengate.com.au
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FAQ

Frequently asked questions

How does the free trial work?

Sign up to the 'Go Pro' subscription in  IAP Subscriptions to unlock all features on a free one-month trial. After this period you will be charged on a month by month basis. If you have purchased the annual subscription, you will not be charged until due date in 12 months.
No lock in contracts.

Do you offer annual discounts?

Yes! Sign up the the annual subscription and save.  

Can I upgrade from free at any time?

Yes! Access the subscription selection at any time to change your status.

Is my payment information safe?

At The Garden Gate uses Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry. Apple and Google Pay options are also available.

How does pricing work?

Subscribed Stall holders can set what ever price they desire on produce that they sell. Sales processed through Stripe will occur a 0.25% + A$0.25 per payout via Stripe and a 2% fee per sale from the ATGG platform. Apple Pay & Google Pay are also available.

How do I cancel my ATGG subscription?

Simply access your subscriptions from the App store settings on your mobile device.

How many produce items can I add?

There is no limit to the number of produce items that can be added to a stall. However inventory features can only be accessed via subscription.

Can I add more than one Stall?

Yes! There is no limit to the number of stalls that a subscribed member can add. Community members who are not stall owners can add basic information too, and this helps us to grow the community.

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