Support
What do you need to know? We are here to help!
What do you need to know? We are here to help!
Direct all platform support queries
and partnership / advertising opportunities to Sonia...
Sign up to the 'Go Pro' subscription in IAP Subscriptions to unlock all features on a free one-month trial. After this period you will be charged on a month by month basis. If you have purchased the annual subscription, you will not be charged until due date in 12 months.
No lock in contracts.
Yes! Sign up the the annual subscription and save.
Yes! Access the subscription selection at any time to change your status.
At The Garden Gate uses Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry. Apple and Google Pay options are also available.
Subscribed Stall holders can set what ever price they desire on produce that they sell. Sales processed through Stripe will occur a 0.25% + A$0.25 per payout via Stripe and a 2% fee per sale from the ATGG platform. Apple Pay & Google Pay are also available.
Simply access your subscriptions from the App store settings on your mobile device.
There is no limit to the number of produce items that can be added to a stall. However inventory features can only be accessed via subscription.
Yes! There is no limit to the number of stalls that a subscribed member can add. Community members who are not stall owners can add basic information too, and this helps us to grow the community.